CoViD-19 notice

We inform our customers that, due to restrictions applied to contain CoViD-19 infection, online orders could be delayed and will be processed as soon as possible.
Thank you for your patience.

RETURNS AND REPLACEMENTS

  • you can decide to return or replace the products purchased on www.defoxit.com up to a maximum of 14 days from the delivery of the same.
  • the product must be returned in exactly the same condition in which you received it: unwashed, unmodified and equipped with its tags and accessories.
  • all shipping costs for the possible collection of the goods to be returned will be borne by us and consequently also any costs for the return of the goods to be replaced, but only in the event that it has failed. In case of your absence at the moment of the passage of our courier for collection, the return shipment will be at your care and load.

Now follow the following steps in order, as indicated by the cartoons below, to correctly return the goods.

1. Enter your data

1

Fill in your return form online, below, by entering your data, or download the pdf here, fill it in and send it to the email info@defoxit.com and wait for the waybill to be sent by us

2. Put the products inside a package

2

Pack the products in their own packaging and in the same conditions in which you received them

3. Add the destination address

3

Put the destination address on the package:

Defcon 5 Srl
via Cristans 24
33085 - Maniago - Italy

4. Paste the waybill

4

Wait for the waybill that will arrive to your e-mail from info@defoxit.com. Print and then paste outside the parcel the waybill.

5. Entrust the package to the courier

5

Entrust the package to the courier and your return will be insured in theft or loss

RETURN FORM

MANDATORY DATA

www.defcon5italy.com

Do you want to return or replace the products purchased on DEFOXIT? you can do it here: Return policy

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