Shipment & delivery

Shipments, unless otherwise agreed, will be made by forwarders defined by Defcon 5.
In this case, and only when the shipping cost is charged, the goods travel at our risk.
In case of theft / loss, Defcon 5 undertakes to send a new product and, if it is unavailable and / or out of stock, will propose a different product, but with equivalent characteristics, with the customer's right not to accept this new product or request the issue of a credit note relating to the product itself.
Assuming that the forwarding agent is responsible in any way by the customer, Defcon 5 will not be responsible for the loss and / or damage of the products from the moment of delivery of the goods to the forwarder at its warehouses.
The delivery time, purely indicative is about 3/5 working days from the date of the order, the same may vary due to force majeure or due to traffic conditions or road conditions in general, etc ..
The delivery, unless otherwise agreed in writing between the parties, will be from Monday to Friday (not on Holidays) as a result of telephone contact between the forwarder and end user, so we ask the availability to leave your mobile or other phone number to be contacted .

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