For all returned goods, it is necessary:
- To be authorized in advance by the company, in writing: NO returns will be accepted without the company's approval !!
- Attach together with the goods, a copy of our Document of shipment, specifying the reason for the return: e.g. wrong color or size, production defect to be specified, trouser zipper break, etc etc ...
- IMPORTANT: For problems caused by production defects or breakages prior to use, we kindly ask you to send photos as evidence of the defect.
- In the event that there is a clear problem arising from our production, the company undertakes to collect the goods at the address indicated by agreement between the parties.
- In the event that the problem arises from causes not attributable to Defcon 5, please send the goods by yourself to the address (always after the company ok):
DEFCON 5 srl
Via Cristans 24
33085 MANIAGO (PN)
We remain at your disposal for any clarification.